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Letter
British Society of Gastroenterology position statement on patient experience of GI endoscopy
  1. Colin J Rees1,
  2. Tim M Trebble2,
  3. Christian Von Wagner3,
  4. Zoe Clapham4,
  5. Paul Hewitson5,
  6. Hugh Barr6,
  7. Simon Everett7,
  8. Helen Griffiths8,
  9. Manu Nayar9,
  10. Kofi Oppong9,
  11. Stuart Riley10,
  12. John Stebbing11,
  13. Siwan Thomas-Gibson12,
  14. Roisin Bevan13
  1. 1Northern Institute for Cancer Research, Newcastle University, Newcastle upon Tyne, Tyne and Wear, UK
  2. 2Gastroenterology, Portsmouth Hospitals NHS Trust, Portsmouth, Hampshire, UK
  3. 3Behavioural Science and Health, University College London, London, UK
  4. 4Endoscopy, South Tyneside General Hospital, South Shields, UK
  5. 5Health Services Research Unit, Oxford University, Oxford, UK
  6. 6Oesophagogastric Surgery, Gloucestershire Royal Hospital, Birmingham, UK
  7. 7Gastroenterology, Leeds Teaching Hospitals NHS Trust, Leeds, UK
  8. 8Wye Valley NHS Trust, Wye Valley, UK
  9. 9HPB Unit, Freeman Hospital, Newcastle upon Tyne, UK
  10. 10Department of Gastroenterology, Northern General Hospital, Sheffield, UK
  11. 11General Surgery, Royal Surrey County Hospital NHS Foundation Trust, Guilford, Surrey, UK
  12. 12Wolfson Unit for Endoscopy, St. Mark’s Hospital, London, UK
  13. 13Gastroenterology, North Tees and Hartlepool NHS Foundation Trust, Stockton, Teesside, UK
  1. Correspondence to Dr Roisin Bevan, Gastroenterology, North Tees and Hartlepool NHS Foundation Trust, Stockton TS19 8PE, UK; roisinbevan{at}hotmail.com

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We present the British Society of Gastroenterology (BSG) position statement on patient experience of GI endoscopy, recently published on the BSG website—www.bsg.org.uk/resource/patient-experience-of-gi-endoscopy-2019.html. The three dimensions of healthcare quality are patient safety, clinical effectiveness and patient experience, with much of healthcare practice focusing on the first two dimensions. Greater emphasis is now being given to the patient experience dimension in light of reports from Francis1 and Darzi2 highlighting the interaction between patient experience and quality of care. Clinical standards and safety in endoscopy are well reported and reviewed via the Joint Advisory Group on GI Endoscopy (JAG) accreditation programme. The Global Rating Scale3 used in JAG assessments includes a patient experience domain, but gives limited guidance available on how that should be measured or what standards should be …

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