| % Patients admitted to hospital 1 September 2009–31 August 2011 | 19% (10.8–34.0) | 10% (5.1–23.3) | 11% (7.2–19.4) | <0.001 |
| The site offers a range of arrangements for outpatient care including email, drop—in, telephone | 61% (35/57) | 85% (34/40) | 84% (88/105) | 0.002 |
| The service offers guided self—management with access to support when needed. | 34% (12/35) | 62% (21/34) | 63% (55/88) | 0.013 |
| Expedited specialist review of relapsed patients | 83% (47/57) | 98% (39/40) | 98% (103/105) | 0.002 |
| A clear structured pathway for the patient to discuss their treatment with the multidisciplinary team | 16% (9/57) | 45% (18/40) | 57% (60/105) | <0.0001 |
| There is written information for patients on whom to contact in the event of a relapse. | 42% (24/57) | 88% (35/40) | 95% (100/105) | <0.0001 |